Call for Offers: selection of a local IT Admin

Call for Offers:

Selection of a local IT Admin

Rosa Luxemburg Stiftung, North Africa office

“Call for offers- 2019- Local IT Admin- Do not open”

1. INTRODUCTION

The Rosa Luxemburg Stiftung (RLS) is an internationally operating non-profit organization for political education affiliated with Germany’s “Die Linke” (Left Party). Active in Tunis since July 2013. Its headquarters are in Berlin, Germany. The foundation has 25 offices around the world. Among them, the Tunis office covering the North Africa region.

2. SUBJECT OF THE CONTRACT

The purpose of this call for tender is to seek a competitive price for IT Admin services starting October 2019. The contract will be concluded over a one-year period with the possibility of one extension based on prior evaluation.

1. TECHNICAL SPECIFICATIONS AND STANDARDS

3.1.  Scope of the Service

The main tasks of a local IT Admin are:

• Performing regular basic checks on all network devices and on the server
• Exchanging backup tapes
• Contacting local service providers (internet, electricity, printer, telephone)
• Providing information and assistance for users (e.g. on the installation of new hardware/ software)
• Maintaining the passive network infrastructure (cables, connections, server rack)
• Running and maintaining local custom servers (e.g. local finance software solutions)
• Writing qualified request tickets/ communication with our headquarters on relevant matters
• Performing software installations on RLS computers and configures applications as specified
• Working knowledge and understanding with a variety of technologies to effectively support end- users.
• Repairing computer equipment and replacing computer parts
• Planning and implementing scheduled maintenance upgrades and software upgrades when necessary
• Identifying possible ICT equipment providers in the country and provide all the useful information on market analysis and local conditions;

The RLS North Africa office has an IT infrastructure of 01 server, 28 Computers (Desktops and Laptops) and 07 printers.

3.2.  Working Hours

The service provider must be able to provide services, during normal working hours of the RLS (Monday to Friday 9:00-17:00). Flexibility during weekends and holidays will be favorably viewed. In particular, the service provider must have a service for urgent requests falling outside normal working hours (the name of a contact person and telephone number must be provided).

3.4.  Communication

In order to facilitate contacts and information exchange between the parties, the IT Admin shall be able to process requests received by email. To this end, the contractor should have adequately skilled personnel.

Proficiency in English is required.

Communication procedures with the IT team in RLS headquarters is a core requirement.

4. CRITERIA

Tenderers should have the necessary financial, economic, technical and professional capacity to perform their obligations under the contract. In particular, the tenderer must submit:

• A presentation of the company stating the experience in the field
• A declaration of existence
• A Tax Identification Card
• A certificate of regularization of the tax situation
• References
• A financial offer
• A filled copy of the forms A & B below

Download From A

Download Form B

Tenders must be submitted by hand or by post, in a sealed envelope titled “Call for offers- 2019- Local IT Admin- Do not open” to this address:

“Fondation Rosa Luxemburg”

Nadia El Ouerghemmi

55 TER, Rue du 1^er Juin, 1082 Mutuelleville, Tunis-Tunisie”

5. PAYMENT

The RLS does not provide advance payments

Payment will be settled on a monthly basis after the submission of an invoice

6. TENDER SUBMISSION DEADLINE

Tenders must be submitted no later than August 23^rd, 2019

Tenders submitted after this date will not be accepted.

For general information requests about the call: MohammedAli.BenMessaoud@rosalux.org

On-site visits can take place until August 22^nd based on a prior appointment. Please contact: Hatem.Rmedi@rosalux.org

Form A: Bid Submission Form

Name of the Bidder:

Date:

Tender reference: “Call for offers- 2019- Local IT Admin- Do not open”

We, the undersigned, offer to supply the related services required for the Tender for The services of local IT Admin in accordance with your Invitation to Bid.

We hereby declare that our agency, its employees, or subcontractors or suppliers for any part of the contract:

1. have not been suspended, debarred, sanctioned or otherwise identified as ineligible by any entities or any other international Organization;
2. have no conflict of interest;
3. have not declared bankruptcy, are not involved in bankruptcy or receivership proceedings, and there is no judgment or pending legal action against them that could impair their operations in the foreseeable future;
4. undertake not to engage in proscribed practices, including but not limited to corruption, fraud, coercion, collusion, obstruction, or any other unethical practice, and to conduct business in a manner that averts any financial, operational, reputational or other undue risk to the RLS.

We declare that all the information and statements made in this Bid are true and we accept that any misinterpretation or misrepresentation contained in this Bid may lead to our disqualification and/or sanctioning by the RLS.

We understand and recognize that you are not bound to accept any Bid you receive.

I, the undersigned, certify that I am duly authorized by [Insert Name of Bidder] to sign this Bid and bind it should RLS accept this Bid.

Name:      _____________________________________________________________

Title:        _____________________________________________________________

Date:        _____________________________________________________________

Signature: _____________________________________________________________

Form B: Bidder Information Form

Name:      _____________________________________________________________

Title:        _____________________________________________________________

Date:        _____________________________________________________________

Signature: _____________________________________________________________